Terms and Conditions

Due to the nature of the products. Being medical products with given serial numbers. We do not provide refunds on any given medical product including defibrillators. This is because we can not authorise that a returned product has not been tampered with or is in suitable condition to be sold again.

Our products have been checked by manufacturers with compliance checks, serial numbers and lot numbers to authorise their compliance to be sold and used.

If there is an issue with any product due to it being damaged prior to receiving or not working correctly. Please contact us at info@responseforlife.org.au with your receipt or proof of purchase.

Please note that returns will need to be sent to the following address: PO BOX 3111, Bangor, NSW, 2234

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@responseforlife.org.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like medical products (such as AED Defibrillators, first aid supplies, etc) and custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds and exchanges

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (note: depending on your original payment method this may vary) on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@responseforlife.org.au.


Please include name and invoice number with all payments.

Orders will be processed and delivered once payment has been received.

Goods remain the property of ‘Response For Life Australia Ltd’ ABN 83 160 057 358 until paid in full – Thank You Kindly