FAQs

Orders placed before 12pm are processed next business day after receiving your order confirmation email. Processing doesn’t guarantee that your order has left our facility as it depends on our stock on hand, the type of product being ordered and lead times depending on the type of product.

You can always call or email us if you’d like to find out our approximate processing times for your order.

You will receive another email notification when your order has shipped or is sent out for delivery.

We offer $25 flat rate shipping to all Australia and New Zealand orders.

Local delivery may be available for some orders depending on your location, if you are having in person first aid training or a defib confidence session with your defibrillator purchase.

When your order has shipped, you will receive an email notification from us which will include a tracking number (if Shipping/ Postage) you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@responseforlife.org.au with your name and order number, and we will look into it for you.

You can view our refund, returns and exchange policies within our Terms and Conditions.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@responseforlife.org.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@responseforlife.org.au.

AED stands for Automated External Defibrillator, which is a device that can correct an irregular heartbeat in a cardiac arrest victim.

An AED analyses the electrical activity of a victim’s heart through the electrode pads that are applied to the patient’s chest.

If a shockable rhythm is detected, the AED will advise a shock to restore the normal rhythm.

Once turned on, an AED will guide the rescuer with clear instruction. Some AEDs have a screen that gives visual directions. Instructions can include:

• “Stay calm…”
• “Check Responsiveness”
• “Call for help…. Call emergency services now”
• “Cut or tear clothing to expose the patients bare chest.”
• “Open pad packet.”
  “Attach pads to patient’s bare chest.”
• “Stand clear….. Analysing heart rhythm…..Stand clear….. Analysing heart rhythm…”
• “Stand clear…Shock advised.”
• “Stand clear…Shock will be delivered in…” (fully-auto AED)
• “Press flashing shock button.” (semi-auto AED)
• “Start CPR…continue CPR….”
• “Push harder…good compressions.”
• “Push hard at least 5 centimetres…Lean over the patient.”
• “Push in time with the metronome.”

It is uncertain how many shocks will be administered during rescue.
What we do know is an AED will analyse and look for a shockable heart rhythm and advise if a shock will be delivered or not. The AED will advise the responder to stop CPR every two minutes, in order to analyse and potentially shock, until a normal heart rhythm is restored.

An AED will advise when a shock is to be administered. The AED is making this decision, not the responder.

If no shock is advised, it may prompt you to continue with the CPR so that it can analyse the heart rhythm again after two minutes.

If someone is unresponsive and not breathing or breathing is not normal, start CPR immediately and use an AED as soon as available.

Yes. Most defibs have child pads to be used on children below the age of 8 or someone weighing below 25kg. Some defibs have a “Child Mode” button.

No. An AED is a medical device that analyses the heart for a shockable rhythm. The AED decides whether to administer a shock or not. You cannot accidentally deliver a defib shock. If an AED is used on a person who is responsive and breathing normally, it will not administer a shock.

Using an AED is safe for the responder as it offers very clear instructions. The AED will advise when a shock is being delivered and will instruct the user to stay clear from the patient. The responder should hold their hands up to also show other bystanders not to touch the patient while the AED is analysing.

Yes. An AED provides clear instructions to help guide the user. It is designed to be user friendly so that anyone is able to use it even without CPR training.

No. There are Good Samaritan laws to protect responders from liability.

If the pacemaker or internal defibrillator was not able to restore the victims normal heart rhythm, then resume rescue as usual, do not delay CPR and AED use. AED pad placement should be away from the (suspected) internal device. These internal devices are most commonly located on the upper left hand side of the person’s chest (near the heart). AED pads placement is on the upper right hand side of the person’s chest and lower left hand side of the person’s chest, (away from the heart).

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To ensure that the defib pads will stick, the chest should be dry and free of excessive hair. The AED prep kit contains items that will help with cleaning the area, such as a razor and wipes.

Yes, AED pads need to be applied to the patient’s bare chest. A bra should be totally removed/cut away in case the bra has a metal strip which could interfere with the correct use of the AED.

No. Wait for the paramedics to arrive and take over. It is not advisable to remove defib pads in case the victim goes back into cardiac arrest, meaning they are again not responsive and not breathing. The AED will keep analysing their heart rhythm and provide instruction to responders.

Yes. An AED is a life saving device that anyone can own.

CPR stands for cardiopulmonary resuscitation. CPR is a lifesaving technique that can be used in emergency situations. CPR is performed when someone has stopped breathing, or their heartbeat has stopped. It involves hard and fast chest compressions, and it can be performed by both untrained and trained bystanders.

If someone is unresponsive and not breathing or breathing is not normal, start CPR immediately.

CPR should be started immediately on someone who is unresponsive and not breathing, or not breathing normally.

Stop CPR once the person becomes responsive or normal breathing returns, or you are too exhausted to continue and have no bystander support or once the paramedics arrive and advise they will take over.

The current Australian Resuscitation Council guidelines for CPR is 30 chest compressions and 2 rescue breaths. If a responder is not willing or able to perform rescue breaths, chest compressions only or hands-only CPR can be performed.
The victim may have vomit or bleeding from the mouth, which may pose danger to the responder performing mouth-to-mouth resuscitation.

It is common for rescuers to experience fatigue while performing CPR. It is advisable to ask bystanders for help and take over after two minutes of compressions to maintain high quality CPR. Minimise interruptions during handover.

The current Australian Resuscitation Council guidelines do not require bystanders to check for the victim’s pulse. Follow the DRSABCD.

Yes, for children, one hand is to be used when performing CPR compressions. Also, most AEDs have child pads available to accommodate children.

Yes! CPR is a life-saving skill that should be learned by everyone regardless of age and experience. CPR training should be renewed every year.

CPR and AED should be used together. An AED is not a substitute for CPR.

Yes. If a person suffers a sudden cardiac arrest, administer CPR and use an AED as soon as available.

An AED offers instructions to help guide the rescuer with CPR. The AED uses a metronome to set the beat and maintain the 100-120 compressions per minute.

Some AEDs have a screen that gives visual directions on CPR. Some AEDs give feedback on the quality of the compression depth and rate.

As soon as an AED becomes available, it should immediately be put to use. The earlier an AED is administered, the greater the chance of survival.