Orders placed before 12pm are processed next business day after receiving your order confirmation email. Processing doesn’t guarantee that your order has left our facility as it depends on our stock on hand, the type of product being ordered and lead times depending on the type of product.
You can always call or email us if you’d like to find out our approximate processing times for your order.
You will receive another email notification when your order has shipped or is sent out for delivery.
Shipping rates and estimates
We offer $22 flat rate shipping to all Australia and New Zealand orders.
View our delivery times (from dispatch date not processing date) and pricing in the table below:
|Shipping option||Estimated delivery time||Price|
|Flat Rate Shipping||Local Delivery or Post (Approx. 1-5 Business Days)||$22|
Local delivery may be available for some orders depending on your location, if you are having in person first aid training or a defib confidence session with your defibrillator purchase.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number (if Shipping/ Postage) you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can view our refund, returns and exchange policies within our Terms and Conditions.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.